Durham, North Carolina
Los Angeles, California
Durham, North Carolina
Beverly Hills, California
San Antonio, Texas
Los Angeles, California
Posted: 12-May-26
Location: Durham, North Carolina
Categories:
Internal Number: 269716
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
RN Care Coordinator - Duke University Hospital - Day Shift
Duke University Health System- Duke University Hospital seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together.
Department Profile:
The Children?s Health Center and Lenox Baker Children?s Hospital at Duke University Hospital is comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.
Department Profile:
The Pediatric Medicine and Rehabilitation (PMR) Service at Duke Children's is active in delivering exemplary care for each patient to ensure an excellent patient experience.
This position will provide triage support for this patient population. This position will work closely with the PMR faculty. We are looking for someone with the ability to establish a strong rapport with patients and families by phone, coordinate services, and provide education and nursing support to patients and families in and out of the clinic setting. Work environment is a combination of independent work alongside team collaboration and is a supportive, dynamic and challenging environment.
The ideal candidate for this position will possess the following:
- A solid background in Pediatric Nursing
- Experience with telephone triage or managed care coordination
- Strong oral /written communication skills, software navigation abilities (EPIC experience preferred)
- Good organizational skills
- Flexible attitude with the ability to function both independently and as a team member, assisting patients/ families through home care coordination and in the clinic setting
- Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
Work Performed (but not limited to)
- Hybrid work model that meets needs of medical team and allowing schedule flexibility when possible
- Triage calls and resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients. Document communication in Maestro care and help manage MyChart messages as appropriate.
- Assisting with medication refills, referral management, completion of needed forms (DME, school, DMV), letters, etc.
- Assist in coordinating monthly multidisciplinary clinic
- Assist in coordinating diagnostic testing and outpatient appointments here at Duke or outside facilities
- Patient and family education on plan of care for procedures, therapies, and equipment
- Partner with social work on patient needed items
Work Hours & Shifts:
Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8am-5pm schedule.
Education
BSN Required
Experience
3 years of nursing experience required.
Degrees, Licensure, and/or Certification
Current or compact RN licensure in the state of North Carolina required.
Knowledge, Skills, and Abilities
Knowledge of scope for a registered nurse Knowledge of and appropriate application of the nursing process. Ability to independently seek out resources and work collaboratively. Ability to establish and maintain effective working relationships. Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others. Ability to teach patients and families in accordance with the nursing plan of care.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.